Terms & Refund Policy

A legal disclaimer

Welcome to Capsouls. By booking a session with us, you agree to the terms and policies outlined below. These ensure clarity and a smooth experience for both parties.

Booking Terms

A non-refundable deposit is required at the time of booking to secure your in-home interview session.

You may reschedule your appointment with at least 48 hours' notice. Reschedules made under 48 hours may result in a forfeited deposit.

Interview sessions are conducted in your home, with a setup period of up to 1 hour followed by a 1–2 hour guided interview.

Your final edited video capsules will be available for preview within 5 business days after the session.

Payments

The remaining balance is due after the preview is delivered and before full access to the completed capsules is provided.

Payments are accepted via [your payment methods here—Wix Payments, PayPal, etc.].

Editing & Delivery

Your video capsules are carefully edited to tell a cohesive story. One round of basic revisions is included with each booking.

After the final payment, you will receive clear instructions on how to access your private digital capsule.

Refund Policy

Deposits are non-refundable, as they reserve your time and begin the production process.

Cancellations made less than 48 hours before your session will result in loss of the deposit.

If Capsouls must reschedule or cancel for any reason, you will be offered either a rescheduled session or a full refund.

Final payments are only processed after the preview is shared.

Ownership & Usage

All interview footage and final edited content remain the intellectual property of Capsouls.

Clients may access and share their private capsules, but may not alter or redistribute the footage without written consent.